Surge not syncing with Strava

[steveop3]

been out for a ride this morning now my surge isnt syncing with strava, tried revoking the access and restarting both devices but no joy worked find when i used it to record a ride during the week,

Moderator edit: Subject for clarity

[YojanaFitbit]

Hi @steveop3! I'm glad to see you here in the Forums, your comments are very important for us! 

Good to know that you're using your tracker to get healthier. Thanks for posting your question here. As you already tried the those steps I would consider contacting Strava Support directly; take a look of the Resources for the Strava App. They are really helpful.

Remember that you need to confirm that your tracker is properly syncing.

Keep me posted on the resolution! 

[khairid]

Yup. My activity on 17 Feb morning (UTC+8.00) did not sync until 18 hours later. On 19 Feb it was OK. Gym actvitty on 20 Feb did not sync, neither did my morning run today 21 Feb.

Correction: on 20 and 21 Feb, my Surge could not even sync with Fitbit on iOS, let alone Strava. 

[YojanaFitbit]

Nice to see that you're digging into the Forums @khairid, let me give you a warm welcome to our Community. 

Thanks a lot sharing your information, it was really helpful. As you said let alone Strava, exactly! I think that for some reason your Fitbit is not transferring information to your account. You can go ahead and check some syncing steps, if the information is not there yet. 

In case that there is a date with no data in your dashboard there is workaround to add your missing exercise. If you have any other question let me know.

See you around.