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Surge not syncing

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‎08-02-2018 04:18

‎08-02-2018 04:18

Since Monday, 07/30/18, my Surge has not been syncing the time.  

I am also seeing this morning that my sync was posting to yesterday's dashboard.

Is there an issue with the Surge syncing?

Is it being worked on for a solution?

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2 REPLIES 2

‎08-02-2018 09:00

‎08-02-2018 09:00

Hi @DocSavage! I'm glad to see you here, welcome to the Forums! Smiley Happy

 

Thanks for posting your inquiry here! At this moment, I haven't heard any syncing issues specifically with the Fitbit Surge. What model of phone are you using? Please make sure that your phone and Fitbit App are up to date. Then force quite the Fitbit App and reboot your phone's Bluetooth, as this is the basic troubleshooting for syncing. 

 

If those steps doesn't help, you can try to reconnect your Surge.

 

Hope this helps. Woman Wink

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‎08-06-2018 06:14

In response to YojanaFitbit

‎08-06-2018 06:14

Yeah... I'm having the same problem. My surge won't connect with my iMac and every time I try, it spools for about 5 seconds and then says:  :warning: Can't connect!

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