Surge not updating to BST

[Cazz1973]

Hi all, 

Can anyone help please? 

My surge watch didn't update the time when we changed over to BST Sunday morning. 

I have tried everything that I have found online to try and fix the problem. 

I.E changing time zones on phone, the app, unpairing the device, uninstalling the app, restarting the watch and nothing has changed the time on the watch itself. 

I have a Samsung Galaxy S6 edge + and that updated with no problems. 

This is now driving me crazy, so any other suggestions are welcome. 

Thank you in advance 

Caroline 

[SunsetRunner]

That's odd - mine changed late morning on Sunday, probably after I had synchronised it with the phone (Nexus 5). Maybe a re-set of the button on the back of the device?

[Cazz1973]

HI, 

Thank you for your reply. 

Is that the tiny hole on the back in between the green lights and the single push button? 

[YojanaFitbit]

Hi there @Cazz1973! Let me give you a warm welcome to our Community. Thanks for jumping in @SunsetRunner. 

Thanks a million for your question, that's odd! It looks like you've tried almost everything. I'd recommend changing your Time Zone to a different place then sync your Surge then changed it back to your current Time Zone and sync it again! Check that the Settings on your Surge is on Automatic Time Zone too. You will find this option on the Fitbit App under Account > Surge > Settings. 

I think that @SunsetRunner was talking about the restart, since the Fitbit Surge doesn't have a reset button on the back. You can try the restart a couple of more times if you wish too.

I'll be around! 

[Cazz1973]

Hi Yojanafitbit, 

Thank you for replying, I spoke to live chat and they couldn't understand why it's not updating either but now they are aware of the problem and apparently engineers are looking into it. 

My surge still hasn't updated the time But I will give it until tomorrow lunch time then speak to live chat again. 

It's really frustrating though and you'd think that with a company as big as Fitbit this wouldn't happen 😞

[joncandy]

I have the same problem, tried re-syncing, switch off and on again (both phone and watch) but to no avail 😞

[Cazz1973]

HI Joncandy, 

Have you contacted fitbit about it? 

I was told yesterday that the engineers are working on it but so far the watch hasn't updated the time. 

Getting peeved off now to be honest 😞 

[joncandy]

Mine has now been updated. I had to amend the time zone through the fitbit website (under settings) NOT through the fitbit app (which didn't work)

[Cazz1973 · Accepted solution]

Thank you for letting me know. 

I've just gone in and changed mine and now it says the correct time. 🙂

I am one happy stepper again! 

[YojanaFitbit]

Hi there @Cazz1973! Thanks for updating your post with the accepted solution! 

Awesome job @joncandy! Thanks for posting the steps that you took to resolve the issue. Apparently, the Fitbit App is having a hard time updating the information. I appreciate your patience in this regards.

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See you around!