Surge on fire

[SurgeUser1]

Yesterday my surge fitbit was abit wet,i had a green light on 24 hour on the ledt side of it..this morning i charge my surge,went i get back to my room i see my surge is burning.no fire on but the monitor screen is black now.i cant even turn it down,just bought it 2 weeks back

[Exercisemaniac]

i am very sorry to hear this @SurgeUser1 maybe the best thing to do is to get a fitbit with interchangable bands like the fitbit blaze or charge 2 or maybe even the flex or flex 2 yes they do not have their own GPS but it is the only thing i can think of again i am sorry hope this helps!

[YojanaFitbit]

It's nice to see you around @SurgeUser1, and @Exercisemaniac thank you for your participation! 

I'm sorry for the inconvenience. We appreciate the information in regards of  your Fitbit Surge band, but I encourage you to contact our Support Team via email here, you can chat with them or call(877) 623-4997 between the hours of 4am-8pm PST Mon-Fri and 6am-5pm PST on weekends to see your options; I wish you can get a good option so you can stay within the Fitbit Family. Nevertheless, please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

Let me know if you have questions about it, I'll be around! 

[SurgeUser1]

I reported this issue through Fitbit a few days after my original post.  They didn't even read my submission because their response asked me for all the details I already provided and I responded to that inquiry but have received no responses to that or two subswuent pings on the issue.  

[YojanaFitbit]

Great to see you again @SurgeUser1! Thank you for the feedback about your experience with the support team. I'll pass along the information, if you contact them via emails the response might take around 48 hours, so please be patience or try call them directly if you want to update your case and speak with a Fitbit representative. 

Have an awesome day!