help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge recording

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-07-2018 07:17

‎09-07-2018 07:17

My brand new Surge misses out complete days of data and the two buttons on the right dont do anything?  Any suggestions

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-07-2018 09:42

‎09-07-2018 09:42

Please see this thread from @AlejandraFitbit on how to clean the buttons


https://community.fitbit.com/t5/Blaze/Buttons-do-not-work-on-blaze/m-p/2229538/highlight/true#M76078

 

If that doesn't help Contact Support.
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

Best Answer
2 REPLIES 2

‎09-07-2018 09:42

‎09-07-2018 09:42

Please see this thread from @AlejandraFitbit on how to clean the buttons


https://community.fitbit.com/t5/Blaze/Buttons-do-not-work-on-blaze/m-p/2229538/highlight/true#M76078

 

If that doesn't help Contact Support.
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎09-07-2018 09:43

In response to WendyB

‎09-07-2018 09:43

Also Do a restart
http://help.fitbit.com/articles/en_US/Help_article/1186/

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer