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Surge replacement band

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‎05-26-2017 07:02

‎05-26-2017 07:02

I have had my Surge for almost a year.  I love it & it works great.  However the band has now literally fallen off because of a tear.  Can you please offer replacement bands?  

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7 REPLIES 7

‎05-26-2017 07:11

‎05-26-2017 07:11

If it's less than 1 year old it's still under warranty so contact support. There are numerous threads on here all with the same band issues and some have links to non genuine fitbit replacement bands with a link to the instructions on you tube. If you still have warranty get a replacement from fitbit support. I would certainly read the other threads on here also!

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‎05-26-2017 08:52 - edited ‎05-26-2017 08:53

‎05-26-2017 08:52 - edited ‎05-26-2017 08:53

There's a company called Etoper that sells replacement bands for the surge on Amazon.  I looked into it for a different size.  I haven't purchased one (yet) but they have good reviews!  I've bought all my replacement bands for various fitbits off amazon.  

Don't give up on the Surge just yet..... lol and good luck!

 

 

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‎05-26-2017 13:31

In response to Redmoonstar

‎05-26-2017 13:31

Thank you

Sent from my iPhone
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‎05-27-2017 06:28

In response to MKDela522

‎05-27-2017 06:28

Thank you

Sent from my iPhone
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‎05-29-2017 18:50

In response to MKDela522

‎05-29-2017 18:50

I purchased a replacement band from Etoper and it is an exact fit.

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‎05-30-2017 00:22

In response to davemicah1

‎05-30-2017 00:22

Hi Dave,

Was it easy to replace the band without damaging anything? I read a few posts on the same issue of the Fitbit surge band breaking or falling apart and it was raised that the band had some form of atenna built into it and changing the band could damage the watch totally?

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‎05-30-2017 06:27

In response to Saisofit01

‎05-30-2017 06:27

The band has some type of adhesive holding band onto the watch body so you have to be careful removing.  But I had no problem replacing and did not damage it.
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