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Surge - same problem as many - swipe not working

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‎07-30-2019 08:54

‎07-30-2019 08:54

Hi Fitbit elves, I have had my Surge for a while now and I have developed the "not swiping" issue that I have seen elsewhere.  I have followed the remove, resynch advice and have followed it (but synching was never the issue).  I don't understand why unlinking from my account would fix the swipe issue.  I have changed the screen display, all is fine, except it won't swipe onto anything other than run / free run but that needs a left button press to start.

I see others still have the problem after allowing the device to run out of battery and it's not fixed the issue.

What are my options?

Thanks,

Phil

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‎07-30-2019 09:07

‎07-30-2019 09:07

From reading other threads (started in 2018) I can see that the answer seems to be "yup, it's stopped working, time to buy another device, here's a token discount on a new Fitbit".  It'd be a shame if this is the result as I have enjoyed using Fitbit over the years and they've always been responsive to issues.  Fingers crossed that there is a solution to this problem.

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‎07-31-2019 06:03

‎07-31-2019 06:03

Hi, you don’t really have any other option but replacing. As you said many people have this issue and basically it’s non fixable. Support will send you round in circles but with the same result- not working. Support will have you believe it  can be fixed but the bottom line is they want you to purchase a new Fitbit. I hope I’m wrong in your case. Good luck

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‎08-03-2019 12:33

In response to Clincker

‎08-03-2019 12:33

Check that the screen is dry and clean and your finger is not wet. 

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‎08-04-2019 02:39

In response to Rich_Laue

‎08-04-2019 02:39

Hi Rich, good to hear from a legend, have tried the dry and touch tongue but no luck. I do believe it’s a fault that in the majority of cases can not be fixed . Fitbit must know this so am disappointed they will not acknowledge it. Anyway many thanks for help. Rob

Sent from my iPhone
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‎08-08-2019 10:04

In response to Clincker

‎08-08-2019 10:04

Guys, I had the same issue and for the fun of it, i cycled power and full functionality was restored.

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‎08-09-2019 01:18

In response to Em1SSDode

‎08-09-2019 01:18

Goof for you, what did you mean by cycle power . Thanks Rob

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‎08-09-2019 05:17

In response to Clincker

‎08-09-2019 05:17

Turned the Fitbit off, then turned it back on.
It’s usually the best temporary fix for a CPU failure. It may not be a permanent cure for a firmware issue, but it might get you up and running.
Just hold all 3 buttons down until the display starts to fade. It could take up to a minute.
Let it stay shutdown for about 15 seconds and then press the home button ( left side, on mine) and let it reboot.
Worked for me and hopefully it will for you.

Sent from my iPhone
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