Surge screen not displaying clock

[Belay]

My surge screen goes black after a minute or so inactivity. I have to touch the buttons to see the clock. I have been using the watch for almost 11 monthes now. It was fine since few days a go. 

Now it doesn't sense hand movement, when I want to see time in dark. 

Thank you in advance for the help

[YojanaFitbit]

How you doing my friend @Belay? Welcome! This is a pretty weird thing what is happening to your Surge. Have you tried restarting it? You can do so once or twice, also check the Settings of your Surge to check that the "Backlight" is on. Is your Surge currently syncing?

I'll be around! 

[Belay]

Thank you @YojanaFitbit for the reply. I have tried restarting it and the back lights are in Auto , it syncs fine as well.

[YojanaFitbit]

Excellent workaround @Belay! Thankd for sharing your experience. If you have time after placing your suggestion, please check our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle, you might be interested in this topics: Marathon Training or How do you break out of your sedentary lifestyle? 

Keep up the super stepping! 

[Belay]

sorry @YojanaFitbit  for not proving full information; I was mentioning what I tried. The problem still exists.

[YojanaFitbit]

Thanks for the clarification @Belay. Sorry about the ongoing issue, please get in touch with Customer Support so they can further investigate you case. I'm sure they will be more than glad to help you. 

Please keep me posted on the resolution! 

[Anilk_04]

Hi, my display only shows menu contant , clock is not coming on home screen. Pls help