help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge stop syncing after 3/20 11:52pm

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-22-2016 18:51

‎03-22-2016 18:51

Hi,

 

My Surge stop syncing after 3/20 11:52pm. No matter how many times i sync it, the app still show that it lasted sync time is 3/20. When i click into the app, it will show the data today. However, once it past 12.00am, the previous date data will be gone. Please help

.

I have done nearly all the processes shown on this insturctions. I have used iOS and Windows 10 PC to sync. Not yet try the dongle.

https://help.fitbit.com/articles/en_US/Help_article/I-can-t-sync-my-tracker/?l=en_US&c=Topics%3ASync...

 

 

Best Answer
0 Votes
1 REPLY 1

‎03-23-2016 07:46

‎03-23-2016 07:46

If you are sure Bluetooth (BT) is working (and assuming it worked on your computer before without the dongle) and you have re-booted your computer, I would try a couple of other things.  Unpair the Surge from your computer's BT (in the computer's settings section).  Delete the Surge from the Windows 10 app then re-install it. If that doesn't work, I would delete the app and re-install that.  Let us know if either of those help.

Scott | Aviano Italy

Force, One, Charge, Charge HR, Surge - iOS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes