help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge stop syncing since 30/May/2018

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-12-2018 00:31 - last edited on ‎06-13-2018 05:40 by Moderator Alum

‎06-12-2018 00:31 - last edited on ‎06-13-2018 05:40 by Moderator Alum

hi there,

 

My surge stop synced since 30/May.

 

Moderator edit: Updated subject for clarity.

Best Answer
1 BEST ANSWER

Accepted Solutions

‎06-13-2018 05:39 - last edited on ‎01-10-2026 06:38 by Fitbit Moderator

‎06-13-2018 05:39 - last edited on ‎01-10-2026 06:38 by Fitbit Moderator

Hi @JanelleCheung! Please receive a warm welcome to the Fitbit Family! It's great to see you participating in our Community! Heart

Thanks for posting your inquiry here, I haven't hear other cases with this similar issue for that specific date yet. Please confirm that your Fitbit App and phone are up to date first, then you can follow these steps:

  1. Force quite the App and turn off your phone
  2. Open Fitbit App, go to Account (upper right corner) > Delete Fitbit tracker from the Account
  3. Open the Bluetooth Setting on your phone and delete Fitbit tracker from there too
  4. Reboot Bletooth to make sure tracker is not there
  5. Restart your tracker  a couple of times and Access back to Fitbit App > Account to set up your Fitbit tracker back
  6. Turn on notifications

This should solve any syncing issue that you're having, please keep me posted on the resolution! Smiley Wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎06-13-2018 05:39 - last edited on ‎01-10-2026 06:38 by Fitbit Moderator

‎06-13-2018 05:39 - last edited on ‎01-10-2026 06:38 by Fitbit Moderator

Hi @JanelleCheung! Please receive a warm welcome to the Fitbit Family! It's great to see you participating in our Community! Heart

Thanks for posting your inquiry here, I haven't hear other cases with this similar issue for that specific date yet. Please confirm that your Fitbit App and phone are up to date first, then you can follow these steps:

  1. Force quite the App and turn off your phone
  2. Open Fitbit App, go to Account (upper right corner) > Delete Fitbit tracker from the Account
  3. Open the Bluetooth Setting on your phone and delete Fitbit tracker from there too
  4. Reboot Bletooth to make sure tracker is not there
  5. Restart your tracker  a couple of times and Access back to Fitbit App > Account to set up your Fitbit tracker back
  6. Turn on notifications

This should solve any syncing issue that you're having, please keep me posted on the resolution! Smiley Wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes