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Surge stop syncing since 30/May/2018

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‎06-12-2018 00:31 - last edited on ‎06-13-2018 05:40 by Moderator Alum

‎06-12-2018 00:31 - last edited on ‎06-13-2018 05:40 by Moderator Alum

hi there,

 

My surge stop synced since 30/May.

 

Moderator edit: Updated subject for clarity.

Best Answer
1 BEST ANSWER

Accepted Solutions

‎06-13-2018 05:39

‎06-13-2018 05:39

Hi @JanelleCheung! Please receive a warm welcome to the Fitbit Family! It's great to see you participating in our Community! Heart

 

Thanks for posting your inquiry here, I haven't hear other cases with this similar issue for that specific date yet. Please confirm that your Fitbit App and phone are up to date first, then you can follow these steps:

 

  1. Force quite the App and turn off your phone
  2. Open Fitbit App, go to Account (upper right corner) > Delete Fitbit tracker from the Account
  3. Open the Bluetooth Setting on your phone and delete Fitbit tracker from there too
  4. Reboot Bletooth to make sure tracker is not there
  5. Restart your tracker  a couple of times and Access back to Fitbit App > Account to set up your Fitbit tracker back
  6. Turn on notifications

This should solve any syncing issue that you're having, please keep me posted on the resolution! Smiley Wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎06-13-2018 05:39

‎06-13-2018 05:39

Hi @JanelleCheung! Please receive a warm welcome to the Fitbit Family! It's great to see you participating in our Community! Heart

 

Thanks for posting your inquiry here, I haven't hear other cases with this similar issue for that specific date yet. Please confirm that your Fitbit App and phone are up to date first, then you can follow these steps:

 

  1. Force quite the App and turn off your phone
  2. Open Fitbit App, go to Account (upper right corner) > Delete Fitbit tracker from the Account
  3. Open the Bluetooth Setting on your phone and delete Fitbit tracker from there too
  4. Reboot Bletooth to make sure tracker is not there
  5. Restart your tracker  a couple of times and Access back to Fitbit App > Account to set up your Fitbit tracker back
  6. Turn on notifications

This should solve any syncing issue that you're having, please keep me posted on the resolution! Smiley Wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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