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Surge stopped syncing with computer

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‎11-07-2017 22:52 - last edited on ‎11-11-2017 07:36 by Fitbit Moderator

‎11-07-2017 22:52 - last edited on ‎11-11-2017 07:36 by Fitbit Moderator

I have a Fitbit Surge and a Samsung phone and have never been able to sync via the phone. It simply doesn't work. So I have always synced via the PC Windows 10. My last sync was Aug 2017 but now when I try and sync the dongle simply isn't recognised. Not only can't I download the data but now I can't even get the correct time! I've tried every suggestion that Help has provided and still nothing.

 

My patience with this watch is wearing extremely thin.

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎11-11-2017 07:36

‎11-11-2017 07:36

@Ishty Thanks for participating in our Fitbit Community! So sorry to hear that your Surge has stopped syncing even with your computer. I would like to follow up and would like to know if the issue persists or if your dongle and computer recognized your Surge.

 

Looking forward to your response my friend! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎11-11-2017 12:30

‎11-11-2017 12:30

My Surge is also not syncing with my phone or computer. It also is not telling the correct time. Any help would be great thanks.

 

 

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0 Votes

‎11-12-2017 06:16

In response to ClareeFarmer

‎11-12-2017 06:16

the same problem here : no more connection or synchro with computer and mobile. Also the GPS is nog working.

What to do?

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‎11-15-2017 02:13

‎11-15-2017 02:13

I have also lodged a complaint wrt SURGE not syncing.  No response yet.  Seems to be the order of the day. 

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