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Surge stuck in update mode

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‎06-12-2016 08:44

‎06-12-2016 08:44

My Surge is stuck in update mode. Is there anyway to get it out of update mode?

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‎06-13-2016 07:09

‎06-13-2016 07:09

Welcome to the Community @Ben2051! no worries, if your Surge seems to be stuck on the update process, let me suggest you to perform a restart of it by following the instructions on @MeylinP post. Then try to update it again. 

 

Let me know how it goes! Smiley Very Happy 

Heydy | Community Moderator, Fitbit
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‎10-05-2016 08:19

‎10-05-2016 08:19

About 2 hours ago I got a brand new surge and following the setup instructions it has now stuck in firmware update. No restart as mention in one post has helped me. It has now been stuck for over 1 hour. What should I do?

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‎10-07-2016 06:53

In response to Somjit

‎10-07-2016 06:53

Hey hey hey @Somjit, let me give you a warm welcome to the Community! don't worry, I think this could be fixed by setting up your Surge as a new device on your Android phone. Just follow the instructions on this post to do so. 

 

Let me know if that works! 

Heydy | Community Moderator, Fitbit
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