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Surge stuck on settings

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‎01-22-2018 14:19

‎01-22-2018 14:19

Hi - is anyone else having problems with their Surge stuck on Settings in the lower screen mode?  I can't move to Run or any of the other options. I have tried connecting it to my laptop and it has upgraded itself - but still cant move off Settings.  Can swipe thru the higher level screens showing steps, heart rate etc. Thanks.

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‎01-23-2018 11:01

‎01-23-2018 11:01

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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