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Surge synch issue.

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‎08-17-2017 15:04 - edited ‎08-17-2017 15:04

‎08-17-2017 15:04 - edited ‎08-17-2017 15:04

Not sure if anyone else has experienced this but why when I sync my Surge after a new exercise, I see the information but with an older excercise track on the phone App? This has been going on for a few weeks. I reset my Surge and no change. Using iPhone app.

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4 REPLIES 4

‎08-22-2017 11:54

‎08-22-2017 11:54

Hi @DenisC! It's great to see that you've visited the Fitbit Community! Woman Happy

 

Thanks for the details, sorry for the delay on this response! It looks kind of weird. Would you mind trying to log out and log back in from the Fitbit App? I'd like to see the information you're getting! Can you please take a screenshot or picture of that information. Which device are you using to sync your Fitbit? It's important to check this syncing steps too!

 

Please keep me posted as your comment is very important to us! Smiley Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer

‎08-22-2017 11:55

‎08-22-2017 11:55

Hi @DenisC! It's great to see that you've visited the Fitbit Community! Woman Happy

 

Thanks for the details, sorry for the delay on this response! It looks kind of weird. Would you mind trying to log out and log back in from the Fitbit App? I'd like to see the information you're getting! Can you please take a screenshot or picture of that information. Which device are you using to sync your Fitbit? It's important to check this syncing steps too!

 

Please keep me posted as your comment is very important to us! Smiley Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer

‎08-22-2017 16:49

In response to YojanaFitbit

‎08-22-2017 16:49

Thanks,

I rebooted the app and phone. All set, every track is synched and appears issue is fixed.

Sent from my iRon
Best Answer

‎08-25-2017 09:16

In response to DenisC

‎08-25-2017 09:16

I'm happy to hear that. Thanks for the heads up! Smiley Very Happy

 

Feel free to come back at any time, in case that you have questions about your Fitbit; or you can just hand around, there is plenty information here and new ways to make friends. Please take a moment to visit our Discussions board where you will find other members sharing their experiences and tips. Heart

 

This is a really good way to stay motivated towards your goals. In case that you haven't do so, check it out! You might be interested in these topics: Saturday Humor or What is the most interesting place that you have walked run?

 

Happy stepping! Smiley Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer