Surge syncing to Samsung devices

[carlstorana]

Hey guys! Really need some help on this one!

I've had my Fitbit Surge for about 8 months now and it's been awesome. Until now. For some reason I have been unable to sync the tracker to neither my Samsung S6 phone or Tab S tablet. The two devices are the same as I have always used with the tracker and both apps are current, 2.18.2...
No idea what's happened but I haven't been able to sync for nearly three weeks!! Doesn't seem to recognise either devices and bluetooth is paired fine...Help!

[Redmoonstar]

Try resetting your tracker, restarting your phone and tablet only have one device connected with bluetooth at a time as the tracker won't sync if both are close and bluetooth is on. The other option is to uninstall fitbit then reinstall. I have seen people complaining of not syncing after the latest app update not sure if that has anything to do with it.

[carlstorana]

Hey guys!

Cheers for the tips Redmoonstar. Went through step by step, uninstalled the app and reinstalled, reset the tracker, switch off one device and switched. All to no avail unfortunately but I did find that if I unpaired the tracker it couldn't be found again by either the phone or tablet, even with the tracker on the 'pair' bluetooth function...

[Redmoonstar]

I'm sorry I don't in now anything else to suggest except contact support.

[VivisFitbit]

Welcome to the Community @carlstorana! Besides the steps you already took you also try to turn the Bluetooth off and then turn it back on. Recently Google changed the permissions for Bluetooth syncing, requiring the use of location services. For more information about the latest Google permission requirements, see Google’s Android 6.0 Changes document here: https://developer.android.com/about/versions/marshmallow/android-6.0-changes.html#behavior-hardware-... If this is not the case, please contact Support for morehelp as per @Redmoonstar.  

Keep me posted