Surge won't charge

[RevDrRay]

My Surge is about 3 years old. I have had problems getting it to charge before and I just cleaned the contacts with an alcohol swab and got it to work again but now it will not connect and charge. The magnetic connection works fine and I have moved the charger around to several locations but it just won't put any power in the battery. Any suggestions?

[WendyB]

Welcome to the forums!

I would try cleaning the contacts again on the device and charger

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

http://help.fitbit.com/articles/en_US/Help_article/1799

If it doesn't help Contact Support
http://help.fitbit.com/?cu=1

3 years is a good long time so it might just be on its last legs

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!