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Surge won't connect

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‎08-10-2017 06:40

‎08-10-2017 06:40

My Surge won't connect, after my android updated on Tuesday night. It first started off by not syncing. So, I tried unpairing and pairing the device with Bluetooth. That didn't help. I tried restarting the fitbit, app and phone. I have now delete my Surge from the app, in order to connect it again. This turned out to be a bad idea because now it won't connect with the app at all. I just got this two months ago. What should I do?

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14 REPLIES 14

‎08-10-2017 15:17

‎08-10-2017 15:17

 Contact fitbit support it maybe your tracker is defective and needs replacing or they may be able to help you get it connected again. Good luck !

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0 Votes

‎08-10-2017 16:34

‎08-10-2017 16:34

It isn't just you,  Android's update messed up a lot of us.  On the Andoid forum they said it has been reported

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‎08-10-2017 18:59

In response to Danu

‎08-10-2017 18:59

Any idea what we do to fix it?

 

 

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0 Votes

‎08-10-2017 19:49

In response to Danu

‎08-10-2017 19:49

I too have the same problem. My Surge has not synced since my update Tuesday morning. 

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‎08-11-2017 04:37

‎08-11-2017 04:37

I'm in the same boat, my surge won't sync for anything.  A few weeks ago I had trouble with my charge 2 and now my surge.  About time to leave FitBit and head to a new company! 

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‎08-11-2017 06:12

In response to Danu

‎08-11-2017 06:12

Thanks for the information! I hope they can get it fixed soon.
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0 Votes

‎08-11-2017 06:12

In response to Danu

‎08-11-2017 06:12

Thanks for the information! I hope they can get it fixed soon.
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0 Votes

‎08-12-2017 19:46

‎08-12-2017 19:46

I too have this same issue. I also did the same thing you did. I guess I'll have to set it up on my iPad till the Android issues are fixed. (Which works for now) 

 

Take care and good luck folks.

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0 Votes

‎08-13-2017 09:53

‎08-13-2017 09:53

I have a Samsung with the same issue and chatted with a very helpful Fitbit support person. She told me, "the syncing issue is related to the update that Samsung released. Our engineers are currently investigating the changes that were included in the system update provided by Samsung so we can fix the syncing issue. But as of right now, there isn't an estimated time frame and I'd recommend syncing to a computer or another mobile device if you have one."

 

I asked how will we know when there is a fix to this problem. She replied, "We should receive an update from our engineers soon, but I recommend that you try syncing to your phone again in a week or so. We may post updates on our community board." She also provided a link to this thread:  https://community.fitbit.com/t5/Android-App/Fitbit-trackers-not-syncing-after-Android-software-updat...

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‎08-13-2017 13:20

In response to KB2017

‎08-13-2017 13:20

Thank you.



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‎08-13-2017 13:20

In response to KB2017

‎08-13-2017 13:20

Thank you.



Sent from my Verizon Wireless 4G LTE smartphone

________________________________

CONFIDENTIALITY NOTICE
NOTICE: This message is intended for the use of the individual or entity to which it is addressed and may contain information that is confidential, privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any printing, copying, dissemination, distribution, disclosure or forwarding of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately and delete it from your system. Thank You.

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0 Votes

‎08-14-2017 07:15

‎08-14-2017 07:15

Mine has done the same thing after the update. I also tried everything you did & now can not get it to connect back to the app.  Bluetooth finds it & connects but not the app.  Let me know if you figure something out

@aj27 wrote:

My Surge won't connect, after my android updated on Tuesday night. It first started off by not syncing. So, I tried unpairing and pairing the device with Bluetooth. That didn't help. I tried restarting the fitbit, app and phone. I have now delete my Surge from the app, in order to connect it again. This turned out to be a bad idea because now it won't connect with the app at all. I just got this two months ago. What should I do?

 

Best Answer

‎08-14-2017 11:18

‎08-14-2017 11:18

So my surge won't connect to my phone or tablet. Both android based, so guessing it's an android issue and not just with Samsung as my phone is Sony and tablet Lenovo. It's a pain as I'm on an expedition in the Yukon and want to upload all my data. My surge isn't even a good watch at the moment as it is displaying the wrong time as well. Any idea on a fix for this as it's starting to wind me up

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0 Votes

‎08-14-2017 13:41

In response to Nicked999

‎08-14-2017 13:41

To fix the Surge displaying the correct time I found by accident that when I went for a run outside and it used GPS, it corrected the time. Prior, I had shut the Surge off a few times trying to get it to sync to my phone which in turn made my watch slow by 8 minutes and it did not help. Just waiting for a solution like the rest of you.



Sent from my Verizon Wireless 4G LTE smartphone

________________________________

CONFIDENTIALITY NOTICE
NOTICE: This message is intended for the use of the individual or entity to which it is addressed and may contain information that is confidential, privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any printing, copying, dissemination, distribution, disclosure or forwarding of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately and delete it from your system. Thank You.

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