Broken or damaged wrist band? Click here to file a claim on your device's in-warranty Fitbit band. In-warranty customers: Check your eligibility to file an online claim here. Most customers who live in the United States, UK, and Europe can file a c...
I am very disappointed with Fit bit as I have been a loyal user for 13 months now. My band has completely came un-glued and I spoke with Fit bit for advice on resolving this issue and they said my warranty has expired by 1 month and offered me a 25% ...
I've recently got the surge, I've been using it daily and wear all the time, it syncs fine with the Fitbit app, I've also synced with strava and it says it all set up however whenever I do a work out on my surge it doesn't upload to strava. As far as...
my surge is having intermediately issue - sometimes it syncs and sometimes it doesn't, it says tracker not found. is recently shifted from oneplus 2 to oneplus 5
What is ir?????¿??¿
Hi. As of saturday my run using Gps shows me that it is a run on the dashboard, but no google map appears with the route i have run. If i use touch screen on that run, on the next screen where maps,splits and heart rate appears it shows the google ma...
I liked the Surge but now I have a Pebble Time Steel, which is fantastic, I would urge Fitbit to enable Pebble to contributr to Fitbit data just as it can to Apple health.
What is dominant and non dominant??ಠ_ಠ
When I do a lap run with my Surge it lets me set every lap. The app used to show the time for each lap but now it's showing "Manual Exercise Cues" and the pace per lap instead of the time. (And it's not an accurate pace.) How can I see the time per l...
This surge is trash first of all the battery started going dead after 24 hours, then it does not sync correctly, and not the band is falling apart. Terrible design errors and I think all surge customers should be reimbursed for the $ time and money ...
Why won't my surge sync? Moderator's edit: Edited title for clarity.
I read that snowshoeing was one of the most common activities but it's not listed in the exercises as an option to select?? I have been selecting hiking when doing my snowshoeing but feel this will not accurately calculate the calories burned. Can ...
My fitbit surge was a christmas gift to myself. For sometime now the strap is bubbled and pulling away from the watch. in fact the whole top of the watch strap is a big bubble separated from the metal under. I understand the watch is still under w...
I just called about my Surge and the band breaking at the screws and they are telling me they can't help me since it's been over a year. So they offered a 25% discount to buy more junk that they probably still won't warranty.....
have recently bought fitbit surge and have noticed that with the gps on, the battery dies down within 6-7 hrs even after full charging before the activity. Also recently, the screen went blank during one activity and i presumed that the battery died....
I added by accident 75 kg of minced meat instead of 75 gramms, how can I change this?
hi have had a replacement fitbit surge. have synced to phone. When I go into my exercise part it is saying NO SHORTCUTS. I have checked they are on set up on my account, I have reset the watch and re synced. They are still not showing?
Lately my 2-year old Surge has been failing to synch my run data with my dashboard. The steps data is being transmitted - just not the run data. I've tried rebooting the watch several times to no avail. Anybody have a solution?
Hi! I've just recently swapped from a fitbit charge 2 to a fitbit surge. I don't know if it's a glitch or what, but my surge has shown me a few times that I've hit my daily target of 10km when I haven't even done that amount of steps (it usually take...
I have just noticed the Fitbit has a bike mode! I went for a bike ride yesterday and for the life in me I cannot find how I get it on my watch! Does the surge have this? Do I need to have my phone on me? Thanks
Recommend an easy way on the Apple IOS to delete notifications other than powering off/on the Surge Fitbit. Perhaps just swiping it left to right or right to left?
My timezone is loaded as the right country but out of the blue my time has changed to completely wrong . It is 4.44pm and it is showing 11.58-
This morning I did my usual morning workout - 30 mins high intensity followed by 30 minute walk on the treadmill. At the time of my workout my watch was playing up so after my HIIT session I had to restart my watch; I thought it was working fine bec...
As per the subject heading - I have a small fitbit surge and need to change the band size to large. Is this possible?
Its a long shot, but does anyone know if the food log can track carb intake? If not, FITBIT, this would be a huge help!
I am light sleeping for 9-10 hours a night to get 4 hours of real sleep, in this normal? How about everyone else out there? I think I am sleeping but the surge said nope! I know I need a lot more "sleep" but can not seem to get deep sleep
Today my surge shows my step at 20,000. It won't reset to show my current steps. It also won't sync. Has anyone had problems like this? Moderator edit: Subject for clarity
I have tried to sync my Surge for a few days now and it won't. I thought my phone was the problem, I shut down the Surge and restarted my phone. I force stopped the app and turned off my bluetooth. None of this worked. I tried to sync it to my comput...
I purchased my Surge in December of 2015. I haven't had it for a whole year yet and the top part of my watch has come undone and now there is a medium sized air bubble on the lower front right side of the watch. I love my surge and have zero complain...
Do any of you wear it only for fitness and will the band last longer? I received my first Surge 2016 Father's Day. Worked as it should up until yesterday. I'm a rural guy, so mine had been through dust, dirt, grease, cutting trees, banging around far...
Recently fot my surge and noticed the buttons didn't appear to be working. Synced it and rebooted it and now it froze and says "no alarms" . What?
Dear Customer service, My FitBit Surge battery drains within a day. Could you suggest me to fix it, it is a replacement Surge delivered to me this winter. Best regards,Umedjon Majidi
Suddenly the pulse monitor on my Surge quit working. Just to see what would happen I put it on my other wrist and it works. I tried different place on the original side and it works for a while then stops.
Is there a way to see a 5k or 10k split when set to track miles. For example I may go on a 10 mile run but i want to look back and see what my 5K and 10K splits were. On the dashboard i can see what my pace was at 3.1 or 6.2 miles but not my time. Th...
My main exercise is rowing on the Concept2 rowing machine found in nearly every gym in the world. We need this as an exercise on the Surge. Converting other exercises in the log doesn't work because the cadence is not captured correctly and the the w...
Hi there, I currently have a Charge HR which I think is great, but it's looking a bit outdated.Both the Charge and Flex have been updated to v2 products and the Flex in particular interests me as I can finally track swims!One thing that I can see me ...
No sync button on dashboard. How do I sync this?
My Surge won't connect, after my android updated on Tuesday night. It first started off by not syncing. So, I tried unpairing and pairing the device with Bluetooth. That didn't help. I tried restarting the fitbit, app and phone. I have now delete my ...
Hi,Would love to manually record my treadmill distance as time and calories do not accurately reflect the distance Yesterday, Fitbit surge was 250m less than my treadmill distance given the calorie countHow about an upgrade to the software to facilit...
Just got off a live chat with Steve D letting him know my second Surge in 19 months has a defective band. After he told me "this is not a common scenario " and that they were not going to do anything for me I told him I would post this to see if anyo...
The alarm goes off (only when plugged in to the wall; not my laptop) every 5 hours or so. This is a problem because I only wear it when I run or workout. If I'm sleeping, it wakes me. If I'm out of the house, it goes off and doesn't stop (sometimes r...
