08-16-2017 06:05
08-16-2017 06:05
Dear Customer service,
My FitBit Surge battery drains within a day. Could you suggest me to fix it, it is a replacement Surge delivered to me this winter.
Best regards,
Umedjon Majidi
08-16-2017 10:58
08-16-2017 10:58
Welcome to the forums!
Support will not see this. How to contact support is at the bottom of this post
Please try these steps
Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291
http://help.fitbit.com/articles/en_US/Help_article/1799
If that does not help contact support
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
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