08-10-2017 06:44
08-10-2017 06:44
I have tried to sync my Surge for a few days now and it won't. I thought my phone was the problem, I shut down the Surge and restarted my phone. I force stopped the app and turned off my bluetooth. None of this worked. I tried to sync it to my computer with my dongle but the computer said tracker disconnected. My phone said that the tracker could not be found. My battery isn't low, what else should I do?
08-10-2017 07:26
08-10-2017 07:26
I'm having the exact same problem.
08-10-2017 07:32
08-10-2017 07:32
08-10-2017 08:43
08-10-2017 08:43
Happened to mine also. Nothing has helped.
08-10-2017 11:56
08-10-2017 11:56
How do we get it fixed?
08-10-2017 12:33
08-10-2017 12:33
I am having the same problem. I did get the time to work by activating the gps on an activity like running or biking. Stop the activity. Then the time should be correct. Don't know what to do about not being able to update or sync
08-10-2017 14:22
08-10-2017 14:22
What phone are you using?
08-10-2017 14:48
08-10-2017 14:48
I am not using a phone. I only sync to my computer using windows 10
08-10-2017 15:08
08-10-2017 15:08
I've done all the troubleshooting as well. I'm using my Android Samsung S5. It pairs and connects but doesn't sync. My last sync was 2 days ago just after my phone completed a system software update. Haven't been able to sync since then. If anyone finds a solution please share.
08-10-2017 15:50
08-10-2017 15:50
I just spent 45 minutes on the phone with Fitbit tech support and my device is now working properly. I will know better tomorrow. We updated my surge through the dashboard page. Going through the wheel symbol and clicking on surge. Good luck. Very frustrating
08-11-2017 04:39
08-11-2017 04:39
08-11-2017 04:39
08-11-2017 04:39
08-11-2017 04:51
08-11-2017 04:51
Contact suport if you have only had your tracker for 3 months it's under warranty and they may be able to fix it or send a replacement.
08-11-2017 05:45
08-11-2017 05:45
I, too, am having the same issues with my Surge. I have followed all the steps I can find but to no avail. The Surge itself is working great, but stopped syncing to iPhone 6. So frustrating! Any ideas?
08-11-2017 06:10
08-11-2017 06:10
I am having the exact same issue!
08-11-2017 06:56
08-11-2017 06:56
Hello all,
If you have done all of the troubleshooting by yourself contact customer support. We couldn't get mine to work so they are shipping me a new one 100% free.
08-13-2017 16:55
08-13-2017 16:55
I called and they said their engineers are working on the problem. I hope it will be fixed soon!!!
08-14-2017 15:51
08-14-2017 15:51
08-14-2017 15:51
08-14-2017 15:51
08-14-2017 20:01
08-14-2017 20:01
What! I just got one two days ago.! It won't charge but not sure if it's me. It tried to sync yesterday. It was buzzing just now and I couldn't turn it off. Finally found here what to push for reset. Very disappointing all ready. Should have bought a garmin