Surge won't sync

[ShortyGetsFit]

I have tried to sync my Surge for a few days now and it won't. I thought my phone was the problem, I shut down the Surge and restarted my phone. I force stopped the app and turned off my bluetooth. None of this worked. I tried to sync it to my computer with my dongle but the computer said tracker disconnected. My phone said that the tracker could not be found. My battery isn't low, what else should I do?

[Borderpaw]

I'm having the exact same problem. 

[Tina98284]

Having the same problem, only my surge has yesterday's date and the time says 10:25 A.M. and it is actually 7:30 A.M. Frustrating

[Erkay]

Happened to mine also. Nothing has helped.

[ShortyGetsFit]

How do we get it fixed?

[23844]

I am having the same problem. I did get the time to work by activating the gps on an activity like running or biking. Stop the activity. Then the time should be correct. Don't know what to do about not being able to update or sync

[Wysdym]

What phone are you using? 

[23844]

I am not using a phone. I only sync to my computer using windows 10

[Readyred65]

I've done all the troubleshooting as well.  I'm using my Android Samsung S5. It pairs and connects but doesn't sync.  My last sync was 2 days ago just after my phone completed a system software update.  Haven't been able to sync since then.  If anyone finds a solution please share.

[23844]

I just spent 45 minutes on the phone with Fitbit tech support and my device is now working properly. I will know better tomorrow. We updated my surge through the dashboard page. Going through the wheel symbol and clicking on surge. Good luck. Very frustrating

[Borderpaw]

I guess Fitbit isn't supporting this product. It's been discontinued for a
reason. I've had mine for 3 months.

[Borderpaw]

I guess Fitbit isn't supporting this product. It's been discontinued for a
reason. I've had mine for 3 months.

[Redmoonstar]

Contact suport if you have only had your tracker for 3 months it's under warranty and they may be able to fix it or send a replacement.

[rwilphi]

I, too, am having the same issues with my Surge.  I have followed all the steps I can find but to no avail.  The Surge itself is working great, but stopped syncing to iPhone 6.  So frustrating! Any ideas?

[RoniJo]

I am having the exact same issue!

[ShortyGetsFit]

Hello all,

If you have done all of the troubleshooting by yourself contact customer support. We couldn't get mine to work so they are shipping me a new one 100% free.

[Erkay]

I called and they said their engineers  are working on the problem. I hope it will be fixed soon!!!

[Borderpaw]

This is the second surge that has let me down. Very disappointed.

[Borderpaw]

This is the second surge that has let me down. Very disappointed.

[jan85]

What!  I just got one two days ago.! It won't charge but not sure if it's me. It tried to sync yesterday. It was buzzing just now and I couldn't turn it off. Finally found here what to push for reset. Very disappointing all ready. Should have bought a garmin