ANSWERED
Accepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hey there @Shaw54 and @Clarebear29, it's great to have you here in the Forums! 
@Shaw54 Exactly! Your update is correct, as you can see in this picture the option Treadmill doesn't have the option to connect with the satellite; since this activity doesn't need to be tracked using GPS. So, you're right! Keep using Treadmill run for indoor activities and Free Run for your outdoor runs. That should work for you! 
@Clarebear29 In your case some times high buildings, trees and weather may cause an interference on your GPS signal, but it sounds odd that only one tracker is having this hard time. You can restart the Surge tracker to fix any hardware issue the tracker may be having. For best results, wait for your Fitbit to find the signal before you start your workout. 
Keep me posted on the outcome, I'be glad to keep helping you out! 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello, @Shaw54! Welcome, welcome! Hmmmm...this sounds very weird. Just a question how are you recording this running data? Are you using the running option on your Surge's exercise menu,or are you using SmartTrack?
Please provide as much details as you can of the situation so I can better assist you. :}
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hey there @Shaw54 and @Clarebear29, it's great to have you here in the Forums!
@Shaw54 Exactly! Your update is correct, as you can see in this picture the option Treadmill doesn't have the option to connect with the satellite; since this activity doesn't need to be tracked using GPS. So, you're right! Keep using Treadmill run for indoor activities and Free Run for your outdoor runs. That should work for you!
@Clarebear29 In your case some times high buildings, trees and weather may cause an interference on your GPS signal, but it sounds odd that only one tracker is having this hard time. You can restart the Surge tracker to fix any hardware issue the tracker may be having. For best results, wait for your Fitbit to find the signal before you start your workout.
Keep me posted on the outcome, I'be glad to keep helping you out!
Best Answer