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Surge won't stay on

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‎12-18-2017 03:44

‎12-18-2017 03:44

My Surge is about 16 months old & just stopped staying on. It is fully charged but will only stay on for about 60 secs. I have tried resetting but still the same. Any ideas ?

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‎12-18-2017 07:52

‎12-18-2017 07:52

Hi @Flashjones1! Please receive a warm welcome to the Fitbit Family! It's great to see you participating in our Community! Smiley Happy

 

That's odd! it is not that old. Thanks for trying the restart on your Surge, I'd suggest to perform these steps to disconnect it from the Fitbit account to set it up again; since it might be having some internal issues. You didn't mention hardware difficulties, so let's try that for now and please let me know if this helps.

 

I'll be around! Woman Wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎12-18-2017 07:52

‎12-18-2017 07:52

Hi @Flashjones1! Please receive a warm welcome to the Fitbit Family! It's great to see you participating in our Community! Smiley Happy

 

That's odd! it is not that old. Thanks for trying the restart on your Surge, I'd suggest to perform these steps to disconnect it from the Fitbit account to set it up again; since it might be having some internal issues. You didn't mention hardware difficulties, so let's try that for now and please let me know if this helps.

 

I'll be around! Woman Wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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