Surge won't swipe in settings screen

[ashnik]

Today I went to record my run and my screen is stuck on settings. If I hit the bottom side button it brings up the setting screen. However, it sticks on the the blacklight. Can't get it to move. I have done everything I can think of. So, disappointed. I received my surge as a birthday present and have only had it a month. ☹️

Moderator edit: Clarified subject.

[mrhelpful]

I just fixed this on my Surge.  It required a shutdown/restart to fix it.  Just hold the left and bottom-right buttons down for 10+ seconds until the screen flickers.  Then release and press the left button to see the fitbit logo.  That should do it...

[YojanaFitbit · Accepted solution]

Welcome aboard my friends @mrhelpful and @ashnik! It's always nice to see new members around!  

I wanted to take a moment to thank @mrhelpful for the amazing help, it's nice to see that you're willing to help. @ashnik I invite you to mark this post as the solution, if this helped you to solve the issue with your Surge display. Marking posts as solutions is a great way of thanking another community member, while also highlighting their solution; so that it may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions

If this didn't resolve the issue, I’ll be more than glad to lend you a hand with that!

Please keep me posted! 

[Suzie25]

Brand new Surge will not swipe. I have reset it at least 10 times, and am still not able to swipe.

[YojanaFitbit]

I've noticed you are new around @Suzie25, so let me give you a warm welcome to our Community. 

Thanks for the attempts you tried to fix your Surge, I'd recommend to try these steps too; but if this doesn't help, let me know so I can keep assisting you with that.

I'll be around.