Surge won't sync using dongle,Windows 7

[jkelton9]

Because I work seasonally in a place with no cell phone, I cannot sync my Surge with a smartphone.

I first got this Surge about this time last year, and using my laptop, was able to sync just fine.

Back to work again, same computer, running Windows 7 pro on a company network.

I cannot get the Surge to sync. Fitbit Connect tells me it cannot find a device.

[SunsetRunner]

It can be possible the computer at work is set up so while it can be possible to install programs, that these are not given access to the internet for security reasons.

If this isn't the case, there can be another reason it's not sync'ing. Are you the administrator of the companies network? 

[jkelton9]

I am not the network administrator, but I do have  access to the internet.

Normally if an application is blocked from accessing the internet,I get a message saying so, and an option to contact the administrator and have him unblock it.

If I can't come up with a solution,I may ask him if he can do something.

[jkelton9]

Well...after I made the last post  a few minutes ago,I went to the Fitbit Dashboard and found that my surge had just synced.

I didn't do anything except shut down the computer when I went home last night,and restart when I got in this morning.

Even though I had restarted a couple times,maybe it needed a complete shut down.

Whatever the reason,it appears to be syncing now.

[SunsetRunner]

Fab

Happy Fitbitting