Surge won't sync

[trijaws]

My desktop PC is running on Windows 8.1. FitBit connect is no longer working on that PC, I can't even open the program. My laptop is running Windows 10. I can open 'connect', but can't sync. I see several replies to 'reboot' but I don't know what I'd be rebooting: the watch???? How do you do that? And why would  reboot e necessary.  Something costing close to $300 should work better than this.

[LindaOZ]

Same problem, but with the Blaze. I'm a FIFO worker, and have been away for 2 weeks; I got back home at about midnight last night.

My FitBit wouldn't sync with my phone while away, although I had evening access to the internet.

Now that I've returned home (it's morning here in Australia),it won't sync here either.. I fiddled around in the settings area and found a setting called "Bluetooth Classic" which was set on 'unpair'; so I switched it to 'pair'. But the device still won't pair. I checked the setting again, and it had swiched itself back to 'unpair.'

I'm trying to sync the Blaze with with my mobile, which it was doing perfectly well before I went overseas two weeks ago.

I've done the switch to 'pair' about 3 times this morning, as it seems to switch itself over to 'unpair' continuously. Still no syncing. Very frustrating.

[StuW]

To reboot the watch hold the button on the left and the bottom right button until the screen flashes, wait about a minute and the screen should fade, you can then start it up again with the button on the left.