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Surge won't sync

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‎02-19-2021 09:21 - last edited on ‎09-13-2021 20:14 by Fitbit Moderator

‎02-19-2021 09:21 - last edited on ‎09-13-2021 20:14 by Fitbit Moderator

My Fitbit is brand-new took it out of the box yesterday got the app downloaded got it charged got everything Bluetooth together and it is still not syncing I can't change the time it's not calculating my steps and when I got up this morning it was still adding steps to what I walked yesterday it didn't recoup and start over for today so I'm forced to still use my phone to keep track

 

Moderator Edit: Clarified subject

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‎02-24-2021 07:30

‎02-24-2021 07:30

Hi @Cheyennejust and welcome to the Fitbit Surge community forums. Please share more details about your configuration, including hardware used and software versions so that I or another member may best provide guidance. Cheers, Darren

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