Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Welcome to the forums!
Try a restart. Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1
Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @Uofl! I've posted some information on a different thread regarding this issue! I think that this is a duplicate post! 
Have a good one! 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Thanks for getting back @Uofl! I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.
Please let me know if you need anything else! 
Best Answer