Sync Timing Out

[britthwhite]

I have a Fitbit Surge. It appears to be timing out during the sync to the iphone.

I've tried turning the iphone off/on, and updating the fitbit app to the latest version, but the problem persists. It gets through about 2/3 of the sync and then it stops and restarts.

This has been happening for 2 weeks. 

Any suggestions?

[intermilan]

The same here.

I had my surge since late April. For the past few weeks, sometimes it took very long time to sync - what I had to do is to turn off the blut-tooth of the surge and then turned in on; or simply restart the surge. It helped a few times. (It is definitely no use to reboot your phone.)

[Wendyk99]

Mine was a gift on my birthday and I opened it on July 10th. Last Sunday October 2nd it stopped syncing altogether! I've rebooted phone, uninstalled the app, charged and recharged the devices, turned on all-day sync and always connected, and did a factory reset on the surge. I got it to sync one time immediately after the reset but not once since. AND the battery life has plummeted, even though I never track anything but steps and have all features turned off or to a minimum. I'm at my wits end and see more things to worry me than potential solutions....Is my big 45th birthday present dead and worthless already?!! 😞

[HeydyF]

Hey guys! How are you today?

@Wendyk99, I appreciate you have tried several steps to sync your Surge. Since none of those steps have worked, I suggest you to get in touch with Fitbit Support directly and let them know about this. I'm pretty sure they will find a solution after reviewing your account. 

@britthwhite and @intermilan, thanks for trying those steps. In addition, I would like you to take a look into some other tips on these posts to sync your Surge with your iOS device and your Android device. 

Let me know the outcome!