Syncing issues

[perit]

Dear Fitbit sofeware devolopement team,

for several weeks now my surge wont sync with my PC when i click on 'sync now',

Ive tried all the various suggestions that are posted and like most of the users are finding its still not working.

It does however auto sync if i wait long enough................. life to short to wait next to a computer all day for that to happen

I have downloaded the fitbit app for my sony phone and it wont sync if use a wifi connection,  but it does however work if i turn my data package on and wifi off...... why.?

Ive even got a new surge ( to replace the one that the strap split on last week ) and still i cant get it to sync

The issues started when there was a recent updatetothe softwareif that helps someone figure out the problem

Can someone at fitbit look at the software and sort the issues out. The software is making a great product look crap

My PC operating system is Vista, Laptop is windows 10 and phone is andriod

[SRamey]

I am having the same problem. My phone is an iPhone. I had to turnt he wifi off on my phone to sync my Surge. I even tried to sync over my laptop and it couldn't find my surge. Please fix this.

Thank you to the original poster for posting about syncing over cell service only! 

[molamb]

I am also having syncing issues - I haven't been able to sync my device for going on 2 days (last successful sync March 3 at 8:48pm ET). I've rebooted phone, app, and fitbit with no success. Seems this is a big issue for a lot of people - please fix asap.

[sammyd3126]

I've had syncing issues for AWHILE. There will be several days in a row that my Surge doesn't sync to my app. Hope I don't have the same issues with my new Blaze....

[mnorthup04]

I have the same problem, last successful sync was March 1st. I do everything everyone suggests and 20% of the time one sequence of things will work (though the exact same sequence will fail the next time I try).

Worst part of all this is we have this cord for "charging" which could easily be used for "syncing" and avoid all the headaches and frustrations. I am really tired of spending 20-30 minutes daily to get my surge to sync and only succeeding every 7-10 days. That is a lot of wasted time shutting things down and reinstalling apps and re-pairing devices.

I hope that the development team listens, I am getting ready to give up on fitbit and switch to samsung.

[klutchycsuf]

I too am having the same problem. I cannot sync my surge reliably with a Moto X (2014), Nexus 7 or Windows 10. It will occasionally sync on it's own during the day. I can't see live data while I'm at the gym. I can't force it to sync.

I have seen people claim this is an Android issue (Moto X is Android 6.0.0 / Nexus 7 is Android 6.0.1). Location is always on as I track my routes for work.

This is starting to drive me nuts as I don't know if this is a hardware issue with the phone, tablet and computer (unlikely as *other* bluetooth items work just fine), or a software issue with the Fitbit app or the fitbit device.

I had been seriously entertaining getting a Blaze to wear to work, but I'm putting all thoughts of that on hold for the moment.

Short version is I'm getting very frustrated.

[evc6x3]

My Surge used to sync with All-Day Sync on my Nexus 5X, but now I regularly have to turn the app off, restart bluetooth, then turn the app back on to get it to sync.

[molamb]

2 days after this post, my fitbit miraculously started syncing again - unprompted. I went into the app to try playing with the settings but it said "last sync 37 mins ago" - Go figure.

[klutchycsuf]

I'll keep my fingers crossed that this problem will sort itself out in a few more weeks. 🙂

[perit]

This is an invite to anybody from FITBIT to respond and resolve the issue...even a quick we are looking into the problem would be nice ...............

[klutchycsuf]

Fitbit replaced my Surge in order to fix the problem, but spoiler alert, the problem isn't fixed. The new Surge will sync with the computer. My Fitbit One will sync with my phone, but the Surge will barely sync with my phone and so far no one can tell me why, how to fix it, or if this is being looked into. I'm starting to get really frustrated.

[klutchycsuf]

Now that I'm back from travelling I am in contact with tech support. We've just this moment started the dialog back and for to see if we can fix this issue. I'll update when I get this sorted or give up.

[ravichso]

I have had the synching problem in three Fitbit Surges . I purchased one in July 2015 from Amazon in India. Really helped meeting goals till Sept 2015 when it failed to synch completely. Got a replacement . That worked till Nov 2015 when it too failed. Got a replacement that was working till March 20th 2016. It stopped yesterday !.  My son purchased one in Singapore that apparently has been working with out problem ( he does not synch the watch with the iPhone as often as I do, if that matters).

I think Fitbit Surge has a production quality problem with synching over bluetooth. 

I have reported this to Fitbit support. I dont know what resolution they would offer me. 

I am quite fed up even though I cannot fault the immense value this watch gave me in progressively stretching my goals day by day. 

[klutchycsuf]

I fear this process is going to take forever. Support takes about 2 days to respond to an email. Todays response (2 days after I answered all of their questions) was basically "we noticed you synced your Surge yesterday, does this mean your problem is solved?" No further information or help.

[ravichso]

My experience with three Fitbit surges from the same production batch seems to indicate synching could be a larger issue than random failures . It is not likely that Fitbit will acknowledge any major quality problem even if it really is a major problem. I am sure they can get a lot of insights from the data they have on syncing .
I have no complaints against their support though - valiantly trying to keep up .

[perit]

I wish it was resolved...It takes upto 40 minutes for my computer to sync with my surge, i try to 'sync now' but it simply says it cant find my surge.... I generally give up and wait it out, however life is short 

[ScottR7]

My surge will not sync either.  The app just says "looking" and never finds it.

[klutchycsuf]

My issue is finally resolved, after an update to the android app.

I was getting very frustrated. Every few days I would get a message from support indicating something "we noticed you synced your surge one time yesterday. The problem is fixed, yes?"

To which my responses got more and more caps locked as the days went by, mainly because they never gave me anything to try to fix my problem apart from the syncing guide they gave me upon first contact.

I'm pleased that the problem is fixed, I am a little dismayed that the fix came in the form of an app update. I feel like if the programming team was working on updating the app to fix this issue, then someone somewhere knew this was an issue. I think I'd rather have been told in February "we know there's an issue with the Surge and the Moto X running Marhsmallow, please bear with us and sync to your computer for the time being, a fix is coming. We'll let you know when we think the problem is fixed for you to test it."

I think that would have been less frustrating than being asked if my problem miraculously fixed itself every other day. Especially since I was including screen caps and a detailed rundown of what I tried, when and with which devices to try and help us all focus in on the issue.

Anyways... problem apparently solved...

[sakura56]

Absolutely agree with you! The number of posts there are with issues about syncing you would think that Fitbit would try to do more than send out some general guidlines and then wait for users to find and share their own solutions ... a real DIY approach which, as you say, spoils what could be a great product.

[sakura56]

Good luck with that!