help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-17-2016 08:46

‎10-17-2016 08:46

My surge synced at 6:47 this morning, haven't been able to sync since. Is it just me, or is it fitbit site?
Best Answer
0 Votes
3 REPLIES 3

‎10-19-2016 05:30 - last edited on ‎08-13-2025 05:11 by Fitbit Moderator

‎10-19-2016 05:30 - last edited on ‎08-13-2025 05:11 by Fitbit Moderator

It's great to see you around @CRW12. I would like to know if you keep having problems syncing your Surge? If you do, I recommend following our syncing troubleshoot. After these steps your tracker should work properly.

Let me know the outcome. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎10-19-2016 05:47

In response to AlejandraFitbit

‎10-19-2016 05:47

I called the help line, the guy was very helpful and we were able to get it
working again by turning the Bluetooth off on my phone resetting, then
turning the Bluetooth back on, them it finally worked. Yea!!
Best Answer
0 Votes

‎10-19-2016 05:49 - last edited on ‎08-13-2025 05:11 by Fitbit Moderator

In response to CRW12

‎10-19-2016 05:49 - last edited on ‎08-13-2025 05:11 by Fitbit Moderator

Those are great news @CRW12. I am glad to hear that your tracker is now working properly. If you need anything else, do not hesitate in posting it.

Catch you later. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes