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Syncing

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‎10-17-2016 08:46

‎10-17-2016 08:46

My surge synced at 6:47 this morning, haven't been able to sync since. Is it just me, or is it fitbit site?
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3 REPLIES 3

‎10-19-2016 05:30

‎10-19-2016 05:30

It's great to see you around @CRW12. I would like to know if you keep having problems syncing your Surge? If you do, I recommend following our syncing troubleshoot. After these steps your tracker should work properly.

 

Let me know the outcome. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-19-2016 05:47

In response to AlejandraFitbit

‎10-19-2016 05:47

I called the help line, the guy was very helpful and we were able to get it
working again by turning the Bluetooth off on my phone resetting, then
turning the Bluetooth back on, them it finally worked. Yea!!
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‎10-19-2016 05:49

In response to CRW12

‎10-19-2016 05:49

Those are great news @CRW12. I am glad to hear that your tracker is now working properly. If you need anything else, do not hesitate in posting it.

 

Catch you later. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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