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The strap of my Fitbit Surge is broken

ANSWERED
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‎07-10-2016 04:11 - last edited on ‎09-14-2021 10:35 by Fitbit Moderator

‎07-10-2016 04:11 - last edited on ‎09-14-2021 10:35 by Fitbit Moderator

The strap of my surge is broken and I don't know where I can find it in order to replace the strap.
I bought the watch last February and I can't believe why the strap is broken.
I need a solution.
Thank you
Javier

 

 

Moderator Edit: Clarified subject

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‎07-10-2016 07:58

‎07-10-2016 07:58

Welcome to the forums @Javilo

 

There is no replacement band, but usually the whole device is replaced.

 

If you're within the one year warranty and it was purchased from an authorized retailer, contact customer support at this link - click

 

There is a phone number for the USA, an online chat option and web based email for those out of the area.

 

Keep us informed.

Stepping in the U.S.A. since September 2013. Android 14

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2 REPLIES 2

‎07-10-2016 07:58

‎07-10-2016 07:58

Welcome to the forums @Javilo

 

There is no replacement band, but usually the whole device is replaced.

 

If you're within the one year warranty and it was purchased from an authorized retailer, contact customer support at this link - click

 

There is a phone number for the USA, an online chat option and web based email for those out of the area.

 

Keep us informed.

Stepping in the U.S.A. since September 2013. Android 14

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0 Votes

‎07-10-2016 12:35

‎07-10-2016 12:35

Send fitbit through the help connection within the app

The email will be given a case number that fitbit will make sure is reported and actioned until you are either happy, satisfied or dissatisfied will the remedy
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