Time won't reset

[bluesBrother]

My surge is eight hours out. I have checked the time zone it's set to London as it should be. S been wrong now for a week. I have tried turning the watch on and off but it just won't reset

[Julia_G · Accepted solution]

Hi, @bluesBrother, this does sometimes happen when changing timezones with auto timezone turned on (I always keep it turned off).  The solution is, if your Fitbit won't update to the correct time, and your timezone setting is correct, is to go to the timezone settings and choose any INCORRECT timezone.  Then sync your Fitbit.

Next, go back to your timezone settings and choose the CORRECT timezone and sync again.

The time on your Fitbit should then update.  The reason this works is that it forces a timezone update where the automatic update failed.  I have noticed that the automatic update usually works when you first change time zones, but often fails when you return to your original time zone.

Let me know if this helps!

[bluesBrother]

Hi Julia_G

Thanks for that, it's worked. I had been bouncing around time zones for the past couple of months. My Fitbit reset each one currently, but decided to go to LA time a week after I got back to the UK. I have never actually been to LA



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[SolangeE]

Hey, @bluesBrother! It is nice to see you around. Thanks for the updates, I'm glad to hear that your problem was resolved. I've been to LA once and it was a good experience, I hope you enjoy your adventure!

I hope to see you around a little more, make sure to check out our cool Discussions board, there is a lot of interesting information! 

See you around!