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Time wrong and steps keep resetting

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‎01-19-2016 18:59

‎01-19-2016 18:59

Hoping someone can help me. I have just purchased a Fitbit surge and the time zone won't change and my steps and km keep resetting on the watch but not on my ap? I have tried manually selecting the time zone. Tried logging out and in from ap and turning phone off and on. Pls help
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‎01-20-2016 04:16

‎01-20-2016 04:16

@Kristyherdy Welcome to the Fitbit Community! It's great to have you here! It's weird that your Surge is not displaying the correct time. Now that you have double-checked that you have the correct time zone, I recommend restarting your Surge and then force sync it so the changes can take effect and the time can be corrected.

 

Hope this helps my friend and keep me posted! Smiley Happy

JuanJo | Community Moderator

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