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Total steps not matching steps in challenges

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‎02-03-2016 20:25

‎02-03-2016 20:25

My current total step count is over 13,000 but the few challenges I'm in are all saying I'm only around 9,100. Anyone have any clue why the steps in the challenges aren't syncing correctly?
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4 REPLIES 4

‎02-03-2016 20:50

‎02-03-2016 20:50

Were they started in a different time zone than you? As that will do it.

 

Were any steps manually logged? Manually logged do not go to challenges.

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎02-03-2016 20:56

‎02-03-2016 20:56

It's just me and a co-worker so they're in the same time zone and nothing was logged manually.
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‎02-03-2016 20:59

‎02-03-2016 20:59

My steps are still going up in the challenges, they're just not in line with my total steps on my dashboard.
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‎02-20-2016 16:26

In response to JoeSW

‎02-20-2016 16:26

Hello there @JoeSW! I'd like to know if you're still having issues with your challenge's steps. If you do, besides @WendyB's advice, you may want to try to make sure your tracker is constantly syncing. You can also try to force quit the app to ensure the information is being updated. 

 

Let me know how it goes! 

Fitbit Community ModeratorVivian | Community Moderator, Fitbit

Did this help you? Help others by marking it as a solution! 🙂
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