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Tracker not found

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‎08-25-2016 22:58

‎08-25-2016 22:58

Had surge 3 months. Past few days it refuses to sync. Tracker not found. Can't get it to function on either android phone or iPad. Bluetooth connection on settings menu on surge repeatedly slides to off.
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‎08-26-2016 05:15

‎08-26-2016 05:15

Hi Rojebo

 

Feel free restarting the tracker:

 

Restart the tracker

 

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

 

Optionally check out the Fitbit Article regarding not being able to sync.

 

https://help.fitbit.com/articles/en_US/Help_article/1866

Hope it helps
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‎08-29-2016 09:04

‎08-29-2016 09:04

Hey hey @Rojebo welcome! Have you tried @SunsetRunner recommendations? Is it working now? In case the issue persists after troubleshooting the best steps is getting in touch with support. I'm sure they will be glad to assist. 

 

Many thanks for your help here @SunsetRunner!

 

See you! 

Retired ModeratorCindy | Community Moderator

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