Two problems, Surge suddenly died and has incorrect time

[sarahsmile]

I rely on my fitbit every day for juat about everything!! I love it and most of my days go horribly wrong if i dont have it. With this said on to the problems. 

First Problem: 

Two weeks ago my surge died and i pluged it in but it didnt start to charge. I left it plugged in for a day and a half. I tried all i could think of i went to a different outlet, bought a new charging cable, triedany other things fitbit still wouldnt charge. Then i picked it up today plugged it into the same outlet and it came on. Fully charged like nothing had happened

Has anyone else had this problem?

Second Problem:

Will bot display the correct time. Have reset watch, shut down, gone on my phone chamge time zone updated watches time didnt change, have gone through the community looked at other questions and answer similar to this still nothing.

I need my watch to work Please Help!

Moderator edit: Clarified subject and  changed Format. .

[WendyB · Accepted solution]

With these kind of problems and what you have done to try to solve them and its not working.

Have you thought about contacting support? Its probably you best bet

Contact Support
http://help.fitbit.com/?cu=1

[Julia_G]

Hi, @sarahsmile, sometimes when the Fitbit dies completely it needs an extra nudge before it will restart.  I think this is likely what happened to your Surge.  The solution is ideally not to let it run so low on battery that it dies -- ideally charge it before it gets to that point.  Many people find that charging it little and often works best -- for example plug it in each day for 15 minutes or so while you shower.  Frequent charging of your Surge will not do it any harm and will be much better for the battery than allowing deep discharge.

For the second problem, it sounds like your Surge has not synced to update the correct time.  If the battery dies, it will need a sync to update the time.  (You can check the time and date of your last sync by selecting the Surge icon on your app.).  For troubleshooting sync issues, have a look at this help article.  Hopefully one of these tips will get your Surge syncing again and the time updated.

[YojanaFitbit]

A warm welcome to our new friend @sarahsmile! Thank you @Julia_G and @WendyB for jumping in to help, you're always of great help! 

I think that the information provided it's great, I'd like to add that you will find the information on how restart your Surge in this post. After syncing your Surge your time should be just fine. 

Note that once in while you have to clean your Surge and charger contacts with a toothbrush or toothpick. Also remember to charge your Surge in the computer or with a Certified UL connector if you prefer to plug it into the wall. After 3 hours it should be fully charged. 

Have a great day, I'll be around in case you need more help!