09-09-2016 10:04
09-09-2016 10:04
Hello. I have some fitbit data on my phone that I want cleared out (old; not accurate). I deleted it in the log through the app but it's still showing up. It does not appear to be there on the web-based dashboard.
Here's my question: If I clear out the data on my phone, then sync, will it pull the data from the online source back to my phone, or will I end up clearing out the data that is currently online? I don't want to lose ALL the log data, just clear out the incorrect part.
BTW: The data that I was trying to clear out was an old, inaccurate weight measurement. The phone app keeps using that old data point to calculate my current weight change to date, which is incorrect.
09-09-2016 13:35
09-09-2016 13:35
Welcome to the forums @Java.Junkie
Sounds like you may want to contact customer support at this link - click
There is a phone number for the USA, an online chat option and web based email for those out of the area.