Unable to change time zone.

[Bobca]

I flew back east from AZ, time zone switched automatically at Chicago and the watch did also. I continued flight to Dayton, time zone switched but watch didn't. When I returned to AZ then zone switched but the watch didn't. I haven't been able to get the watch back to AZ, using all the recommended cures. Please help this is very frustrating.
Bob Cavill

[RobertoME]

Hello @Bobca, welcome aboard to our community. It sounds like you have your settings in auto-timezone. So I believe there was a delay to sync your timezone when you return. I bet by now this issue is resolved but if by any chance this happen again make sure the mobile app dashboard shows in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile and would mean is syncing so the timezone configuration should be applied to your tracker). 

Also in case this happen again or still persist, you can review this on your web-Dashboard.

1. Log into your fitbit.com dashboard and click the gear icon in the top right corner. 
2. Select “Settings” from the drop-down menu. 
3. Scroll down to the Time section and choose the time zone that best reflects your current location. You can also select 12-hour or 24-hour time display format here. 
4. Sync your tracker to update your time zone. 

Let me know how it goes, hope to see you around.

[SunsetRunner]

This is a problem I have been having for about a month.  Followed your suggestions to a T and still have a Surge showing west coast time.  I have shut down the Surge several times, turned all of my devices bluetooth off, set the time in each device to EST, and put the device in Live Data Mode.  

Any other ideas?

Thanks!

[CindyFitbit]

Hey @SunsetRunner was your Surge issue resolved? 

Let me know if you need further assistance. I'm always happy to help!