Unable to swipe between screens

[kimmy32084]

My screen has stopped working i can not swipe on it at all and I have only had it for a month.

Moderator edit: clarified subject

[wmchapman · Accepted solution]

Probably got confused kimmy, you can reset your Surge and bring back its "swipe-ability" by holding the left and bottom right buttons until the screen begins to fade (count to 30 as you hold them in at the same time).  Once the screen is blank press the left button to start it back up.

Better?

Thanks for checking!

[kimmy32084]

Yes it worked thank you

[Seval]

I have the same problem. Factory resetted so many times. Unpaired paired my phone again. Did all the other troubleshooting methods but no luck:(  First time had a problem with my Surge.

[Manuel_EC]

Hi.. i have my surge with the same problem, and your procedure doesn't work.  There are another way to recover the touch screen?

[YojanaFitbit]

Nice to see that you're digging into the Forums @Manuel_EC, let me give you a warm welcome to our Community.

Thanks for trying those suggestions, I wanted to let you know that I've got in touch with our support team and they will be getting in touch shortly.

Let me know if you have questions.

[bobcat1966]

I've tried and it has not solved the problem.  Do you have any other solutions?

[YojanaFitbit]

Hi @bobcat1966 how are you? Welcome to the Forums.

Thanks for following those steps, I already contacted out support team. They will be getting in touch with you shortly. Let me know if you have questions about it.

Have a good one.