Upper right button stuck in

[shipo]

Has anybody had an issue where one of the buttons on their Surge failed to push back out after being depressed?  If so, is there a way to get them to pop back out?

[EdsonFitbit · Accepted solution]

Thanks for taking a break from stepping to visit the Community @shipo. As a workaround only, you may be able to remove dust or dirt by gently using a toothpick around the button. You can also try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. If this doesn't work, please contact Customer Support. They might be able to provide further assistance.

Catch you later. 

[shipo]

The button is pretty much stuck fast; no dirt or grit is visible in the area around the button, even under a mangifying glass.  I tried to pull it out with a pair of surgical tweezers and it *really* is stuck in there good.  😞

I'll contact Customer Support tomorrow, but I fear there isn't much they will be able to do, if for no other reason than I've had my Surge for 54 weeks.

[shipo]

I'm on the phone with Customer Support right now and they are sending me a new Surge, blue this time.  I'm happy.  🙂

[EdsonFitbit]

@shipo Thanks for the update. Those great news! I'm glad to hear that your will be back on track soon.

Nice work! Now, let's get back to stepping.