Used surge not send back

[Emujo]

Fitbit replaced my defective surge about 1 month ago. They did not ask for the old unit back (which I find a little disconcerting). The band was starting to detach, it would no longer sync, and the battery would last no more than 1 day. If someone wants this for troubleshooting/testing purposes, send me a prepaid shipping. Emujo

Moderator edit: Word Choice. Clarified subject.

[YojanaFitbit]

Hi @Emujo! Hope you are doing great and enjoying some healthy activities. 

It seems to be a fairly common question, so I wanted to clarify your inquiry. Although, I found really kind of you to send the tracker to be troubleshooted or tested, there is no need; as our team checks each case individually and determines when you need to send the tracker back. In your case wasn't required and luckily you got your replacement. We usually advise to recycle old trackers out of use. 

Hope you can find this information useful, I'll be around in case you need more help! 

[Emujo]

Sorry, didn't mean just Fitbit support, I meant anyone who might want it. Emujo

[Kapppa]

Although for the band issue there are unofficial solutions, I'm afraid that the battery issue, let alone the failing sync, would require much more than some "McGyvering" with new bands, screwdriver and glue. It's nice of you to offer it, though, I see little troubleshooting possible.

For your info, I recently bought a Surge on Ebay where the seller stated that it was fully working, despite a slight peeling of the band and a "temperamental" left button. I said to myself that nothing couldn't be fixed with some glue, canned air and some patience. Got it for 40€ shipping included so I thought it was worth trying. The button wasn't actually "temperamental", it would respond once every 50 times and you'd never be able to reproduce the right way of pressing for it to work.

The peeling band was quickly fixed with some superglue. 5 seconds job.

For the button... After running out of my legendary hyper long lasting patience, a full can of compressed air, toothpicks, anything I could use and my whole vocabulary of swore words... I had to admit I was defeated. Dropped it in a drawer and bought another one (about to arrive).

When Fitbit itself knows it's cheaper for them to replace a 249€ watch with a brand new one and leave you with the "broken" Surge, really means it'd cost them more to have someone to fix it than replace it. It's sad, apparently it's the way it is. This doesn't mean somebody with time and knowledge could do a little "miracle".

Ka.