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Very bad service

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Unable to load photos. I have had 4 fitbits surge in the last 20 months. The first one the screen stoped work and the other 3 the strap keeps peeling away for screen area. All they want to do is keep offering me any other one or a down grade. 

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Sorry for your troubles. On the plus side, the Surge is no longer available and all the newer trackers have replaceable bands and you can find cheap bands at Amazon.

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