Warrantee loophole

[AnnieG1]

I am extremely upset with the warrantee loophole. I purchased my Fitbit Surge in August 2015 and in July 2016 the screen stopped working. I called the service hotline and was able to get a replacement device. However, less than three months later the band on the replacement Surge started stripping and bubbling at the faceplate. The band also started peeling away at screws. I called service to complain about the device and was told I would have to purchase a new Surge because the warrantee had expired from the original pair date of August 2015. I tried to explain to both the Supervisor and rep that the replacement item was defective. It is not a full three months since I received the device and even with normal wear and tear, the devices should not be in this condition and I should not be responsible for it but to no avail they insisted I purchase a new one at 25% off eventhough the replacement was defective. What else can I do? I really shouldn't have to pay for a new one if the replacement was defective!!

[WendyB]

Its not a loophole.

If you read any warranty for any item they state the same thing. It happened with my Washer. Its always from the day you buy the original

[AnnieG1]

Wendy but the replacement was defective.

[WendyB]

My washer was defective after a 3 months  as well it did not matter. It reverts back to the time you bought it. Check your other warranties.

[SunsetRunner]

use cyanolit-gel to glue it.

i did one year ago and my Surge band is always good.

[AnnieG1]

Ok I will try that. Thanks