help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why can't I sync to my computer which is using windows 7

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-04-2021 11:52

‎03-04-2021 11:52

Why can't I sync to my computer which is using windows 7

Best Answer
0 Votes
5 REPLIES 5

‎03-04-2021 12:01

‎03-04-2021 12:01

Hi @PeeKay47  Windows 7 isn't supported. Do you have a mobile device you can use?

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎03-04-2021 14:17

In response to Odyssey13

‎03-04-2021 14:17

It was up to two days ago.
Best Answer
0 Votes

‎03-04-2021 15:49

In response to PeeKay47

‎03-04-2021 15:49

@PeeKay47  you don't use a mobile device at all?

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎03-15-2021 21:57

‎03-15-2021 21:57

@PeeKay47 it could be a number of factors. Have you tried simply uninstalling and reinstalling? This will fix the majority of issues with Fitbit's Windows app. It's not been updated in forever but it does function perfectly fine, I'm using it right now and it runs on all versions of Windows. If you have Fitbit connect (some old-school sync app) it will interfere and needs to be uninstalled. Make sure your dongle is plugged in when starting it up too.

Best Answer
0 Votes

‎04-19-2021 05:08

In response to Williger

‎04-19-2021 05:08

@PeeKay47   A piece of advice.  Microsoft ended all support for Windows 7 in Jan 2020.  This mean there a no more security updates.  This can leave your system vulnerable.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer