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Why can't I sync to my computer which is using windows 7

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‎03-04-2021 11:52

‎03-04-2021 11:52

Why can't I sync to my computer which is using windows 7

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5 REPLIES 5

‎03-04-2021 12:01

‎03-04-2021 12:01

Hi @PeeKay47  Windows 7 isn't supported. Do you have a mobile device you can use?

Stepping in the U.S.A. since September 2013. Android 14

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‎03-04-2021 14:17

In response to Odyssey13

‎03-04-2021 14:17

It was up to two days ago.
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‎03-04-2021 15:49

In response to PeeKay47

‎03-04-2021 15:49

@PeeKay47  you don't use a mobile device at all?

Stepping in the U.S.A. since September 2013. Android 14

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‎03-15-2021 21:57

‎03-15-2021 21:57

@PeeKay47 it could be a number of factors. Have you tried simply uninstalling and reinstalling? This will fix the majority of issues with Fitbit's Windows app. It's not been updated in forever but it does function perfectly fine, I'm using it right now and it runs on all versions of Windows. If you have Fitbit connect (some old-school sync app) it will interfere and needs to be uninstalled. Make sure your dongle is plugged in when starting it up too.

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‎04-19-2021 05:08

In response to Williger

‎04-19-2021 05:08

@PeeKay47   A piece of advice.  Microsoft ended all support for Windows 7 in Jan 2020.  This mean there a no more security updates.  This can leave your system vulnerable.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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