Why no charge port covers?!

[EricaEQ]

I was sooo excited to get my surge as a gift. I wore it for almost 2 months before "the rash" started on the back of my wrist. It's the effing charge port leads.... When I was younger I had an allergy to some metals for a brief time.Your lovely and stupidly designed charge port setup has officially brought it back after a 20 year hiatus. So why in God's name do you not make cheap rubber charge port covers?! I Google to see if such a thing exists, and lo and behold.... Website after website about a wave of rashes amongst your consumers. Well, DUH!!!! Cover up the dang charge port leads! It isn't rocket science, folks! Has anyone seen anything that might be a durable solution? I am currently using slices of bandaid.

[CindyFitbit · Accepted solution]

Hey hey hey @EricaEQ welcome to the Community! This can occur due to a variety of situations, I recommend checking our wear & care page for some tips. If this persits, I recommend contacting support so they can evaluate your case. 

Let me know how it goes! 

[daisysmom]

Why is this called a solution?  It's not a solution if the only answer is to stop using it!  I had the same problem and realized the answer is the same as the OP - COVER UP THE CHARGING PORT!

[AngelaMa]

Hello @daisysmom thanks for stopping by and sharing your feedback!  If you are experiencing issues your Surge please contact our support team for assistance they can review your options and help you get back on track! 

Catch you later!