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Will only sync after a reset SURGE

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‎03-13-2017 21:58

‎03-13-2017 21:58

My Surge will only sync if I restart it.  I have a new iPhone 6 and my IOS is up to date.  With my old phone, I also received text messages and incoming call info, but that no longer happens 

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‎03-14-2017 07:31

‎03-14-2017 07:31

A warm welcome to our Fitbit Community family @wbcthree! Sorry to know about the connectivity issue with your Surge. Good work trying the restart, too bad that it didn't  fix the issue. Why don't you try these steps to reconnect your Surge! While doing so remember to leave the Surge connected in the charger, you might perform the restart a couple of more time! Smiley Wink

 

After trying so, you might have to reconnect call and text notifications. Try to use the "All day sync", to see if this helps. Please let me know if you encounter any error while doing so!

 

I'll be looking forward to your new comments! Cat Happy

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