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battery issue

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‎10-05-2016 02:52

‎10-05-2016 02:52

hi am using fitbit surge.I have no problem charging my batter but when I put it back into the wristband it shows very low and switch off an 10 to 20 sec...... 

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‎10-06-2016 05:58

‎10-06-2016 05:58

A warm welcome to the Community @say2mj. If your Surge is not holding a charge, I recommend following these tips to improve your tracker's battery life:

 

  • Shut down your Surge when not in use.
  • If you use the Fitbit app, make sure All-Day Sync is turned off. All-Day Sync increases battery drain on both your tracker and mobile device. To find the setting, open the app and tap Account. At the top of the screen tap Surge to see your settings, then scroll down. 
  • (Android only) Turn off the Always Connected setting. Similar to All-Day Sync, it can reduce battery life.
  • If you don't need heart rate data, change the Heart Rate setting to Off. When you turn it back on, use Auto. 
  • Charge your tracker more often if you use music control frequently.
  • If you have many silent alarms set, remove some. Each alarm you add up to the maximum of 8 reduces battery life by a small percentage. 
  • Turn off Quick View. Since it causes the screen to light up when you turn your wrist towards you, turning this setting off may prolong battery life. To find the setting, open the app and tap Account. At the top of the screen tap Surge and scroll down.​

 

If by following these tips you keep having problems, feel free to contact our support team. For a faster response you can contact them via phone or chat.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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